OUR PEOPLE
Dee Lawrence
Director
Dee’s dedication to improving outcomes for people living with a disability stems from personal experience. Dee’s daughter lives with Autism and Dee has experienced firsthand the impact of gaps in services, attitudes and community. And she is on a mission to change that.
Dee completed her Bachelor Degree, Majoring in Indonesian Language and Business, in 2012, followed by a Cert IV in Case Management and Government in 2015, and has since gained considerable experience in case management, coordination, and general management across government, not for profit, and private entities with considerable exposure to NDIS. Dee’s experience overseas in Indonesia has given her a global perspective on social issues, further complemented by her work with Culturally and Linguistically Diverse clients here in Australia. She relishes the opportunity to act local and Dee engineers innovative, collaborative and practical solutions to challenges faced by individuals with a disability in Townsville and North Queensland. Dee’s work and the work of her team positively impact the lives of individuals and their mums, dads, sisters, brothers, daughters and sons. As well as the wider care community.
Over the last 5 years Dee has built the TEIA team to include over 30 passionate, caring, unique, empowered, and well-trained individuals. Dee remains an accessible and hands-on member of the TEIA team and is involved in all aspects of our service delivery. Dee’s specialty is case management and coordination. She can gain an accurate understanding of a client’s circumstances quickly and offer practical and achievable solutions. Especially when a client experiences challenges in navigating systems and processes or accessing funding.
Dee’s vision for TEIA is to grow under her leadership and guidance and positively impact more people. She understands the more people she can reach, the more barriers to participation she can dismantle. Every day Dee strives for positive change so that everyone in our communities can live a good life.
Tahlia Williams
Operations Manager
With a strong background in administration, support work, and management, Tahlia plays a key role in overseeing the daily operations of our business. Drawing from both professional experience and lived experience supporting family members with disabilities, she brings empathy and understanding to everything she does. Tahlia’s expertise includes accounting, human resources, compliance, social media management, team training, and coordination of Short-Term Accommodations (STAs). Her hands-on approach ensures our services run smoothly and consistently meet the needs of our clients and their families.
Tahlia can be contacted directly via email tahlia@teia.com.au
Mark Smith
Client Services Team Leader
With over 7 years of experience in Support Coordination within the NDIS, Mark Smith brings a wealth of knowledge and a hands-on approach to his role as Client Services Team Leader. His commitment to personalized support ensures that our clients receive tailored services to meet their individual needs, making a positive impact in their lives every day.
Mark can be contacted directly via email CSTL@teia.com.au
Elisha Herrod
Client Services Officer
Elisha brings a wealth of experience in customer service, with a lifelong commitment to delivering exceptional, client focused support. With over five years of hands on experience in the disability sector, Elisha has worked extensively as a support worker, continually expanding her expertise and knowledge of the NDIS. Building on this foundation, she now supports clients through Support Coordination, helping them navigate the NDIS and access the services they need. Elisha is dedicated to helping individuals achieve their goals by coordinating tailored supports, including therapy services, life skills development and other essential resources. Her passion for person centered care and strong relationships with key stakeholders ensure that each client receives high-quality, individualised support that makes a lasting impact.
Elisha can be contacted directly via email cso@teia.com.au
Nicola Mossman
Operations Support
Nicola Mossman brings her background in customer relations to her role in Operations Support, where she assists with rostering and support coordination. Her focus on client satisfaction and smooth operational management ensures that both staff and clients are well taken care of.
She has experience in client engagement, including advocacy with trauma survivors, engaging with government systems such as social housing, social security payments and supporting participants with applying for eligible compensation schemes.
Nicola can be contacted directly via email cso@teia.com.au